Career
6+ years in enterprise IT across healthcare and financial sectors.
Six years of IT support and systems administration across healthcare and financial services — from a 40,000-employee medical center to a multi-site accounting firm. I've owned onboarding systems, led migrations, built automations, and kept things running through SOC 2 audits and team downsizing.
I also build things. A front-end background and a growing DevOps skillset mean I don't just fix problems — I eliminate them. Currently open to new opportunities.
Experience
Service Desk Specialist → Senior Specialist
LBMC
- Promoted to Senior Specialist — led ticket delegation and coached team members through escalations while closing 10–30 tickets per day. Maintained sub-one-hour response SLA across all support channels.
- Solely owned IT onboarding for ~900 users across multiple LLCs — received all new hire data directly from HR, provisioned AD accounts and security groups by department, imaged and configured laptops, and coordinated handoffs to team members. Ran this process for multiple years.
- Built PowerShell automations for folder creation and renaming workflows that eliminated repetitive manual work — same scripts were later leveraged for SOC 2 audit evidence collection.
- Led SOC 2 audit coordination — collected and organized all audit evidence, documented offboarding controls (AD revocation, license reclamation, badge deactivation), and delivered everything to external auditors on time. Built the documentation framework that made future audits repeatable.
- Led username migration — transitioned the entire org from legacy numeric usernames to standardized first.last format.
- Built and delivered IT orientation for overseas contractors — created structured onboarding covering environment architecture, security protocols, and auth procedures via live video sessions.
- Tier 1/2 support across 6 offices (Brentwood, Chattanooga, Knoxville, Charlotte, Louisville, and international) — Windows, M365, accounting software, access management, networking, hardware, and AV. Maintained quality as the team shrank from 6 to 3.
Field Project Technician
Vanderbilt University Medical Center
- Hired for the Office 365 migration as part of a 20-person team — consulted 10–15 users per day across the org, resetting Outlook profiles, troubleshooting post-migration issues, and handling whatever else came up.
- Field support across 40–50 facilities throughout Middle Tennessee — traveled up to two hours out for on-site work at clinics and administrative offices.
- Led overnight clinical workstation refresh — replaced laptops at clinical workstations across facilities, deploying pre-imaged devices and verifying AD integration, asset tracking (Pegasus, Tolero), and KACE compliance.
Skills
Infrastructure
Operations
Technical
Other
Education
Nashville Software School
Front-End Web Development
Intensive full-time program — HTML, CSS, JavaScript, React, jQuery. First cohort for the UI/UX emphasis.
University of Tennessee
B.A. Psychology · Minor in Business Administration