Career
6+ years in enterprise IT across healthcare and financial sectors.
I've spent the last six years doing IT support and sysadmin work at places where things can't break — a medical center and a multi-site financial firm. The work ranges from hands-on troubleshooting to building out onboarding systems to keeping auditors happy.
What I care about most: making systems work well, cutting out inefficiency, and communicating clearly with people who aren't technical. I'm currently looking for my next role — reach out if you've got something.
Experience
Service Desk Specialist → Senior Specialist
LBMC
- Tier 1/2 support for a multi-site tax firm — 5 regional offices plus overseas contractors. Windows, O365, accounting software, access management, networking, hardware, AV systems. All routed through FreshService.
- Built end-to-end onboarding workflows across all LBMC companies — AD provisioning, security groups, hardware imaging, license procurement, badge integration. Coordinated with HR and department leads.
- SOC 2 audit coordination — collected and organized audit evidence, documented offboarding procedures (AD revocation, license reclamation, badge deactivation). 100% on-time delivery to external auditors.
- Monthly license audits that identified unused or redundant subscriptions across the org — drove real cost savings while maintaining compliance.
- Managed the service desk — distributed tickets, mentored team members on escalations, maintained <1 hour response SLA across all queues.
- Built an IT onboarding program for international contractors — led orientation sessions on environment architecture, security protocols, auth procedures.
Field Project Technician
Vanderbilt University Medical Center
- Field support across VUMC's main campus and clinics throughout Middle Tennessee — resolved end-user issues while keeping healthcare IT operations running.
- Led post-migration O365 support — troubleshooting, documentation, and escalation management for clinical and administrative staff.
- Deployed clinical workstations via PowerShell scripting for AD integration. Used Pegasus, Active Directory, and Tolero for asset tracking and KACE compliance.
Skills
Infrastructure
Operations
Technical
Other
Education
Nashville Software School
Front-End Web Development
Intensive full-time program — HTML, CSS, JavaScript, React, jQuery.
University of Tennessee
B.A. Psychology · Minor in Business Administration